Refund Policy

REMNOW Solutions

Last updated: May 20, 2025

Thank you for choosing REMNOW Solutions for your IT products and services. We strive to ensure our customers are satisfied with their purchases. This policy outlines the circumstances under which REMNOW Solutions may issue a refund.

1. General Refund Statement

Our goal is to provide high-quality IT products and reliable IT services. If you are not satisfied with your purchase, please review the following guidelines for our refund process. We handle refund requests on a case-by-case basis to ensure fairness.

2. IT Products

This section applies to all software, hardware, and other tangible or downloadable IT products offered by REMNOW Solutions.

Software Products Refund Policy

Eligibility for Refund:

• Non-Delivery: If you did not receive the software product within the specified timeframe after purchase.
• Major Defects: If the software has critical defects that prevent core functionality and we cannot fix it within a reasonable timeframe (e.g., 30 days).
• Product Not as Described: If the product is significantly different from its description on our website or official marketing materials.
• Accidental Duplicate Purchase: If you accidentally purchased the same product multiple times.

Non-Eligibility for Refund:

• You changed your mind after purchasing.
• You purchased the software by mistake (unless it's a duplicate purchase).
• The software is incompatible with your system, but system requirements were clearly stated.
• You violated our End User License Agreement (EULA) or Terms of Service.
• The refund request is made after 30 days from the date of purchase.
• For subscription-based software, no refunds are provided for partial periods. You may cancel to avoid future charges.

Demonstration/Trial Versions:

We encourage you to try any available free trial or demo versions before purchasing to ensure it meets your requirements. Refunds are generally not issued if a trial version was available and you chose not to use it.

Hardware Products Refund Policy

Eligibility for Refund:

• Damaged or Defective on Arrival: If the hardware product arrives damaged or is found to be defective within 7 days of receipt. Photographic or video evidence may be required.
• Incorrect Product Shipped: If you received a different hardware product than what you ordered.
• Non-Delivery: If you did not receive the hardware product within the specified shipping timeframe.

Non-Eligibility for Refund:

• Damage caused by misuse, neglect, or accident after receipt.
• The product has been tampered with or repaired by an unauthorized third party.
• Cosmetic damage that does not affect the functionality of the product.
• The request is made after 7 days from the date of delivery outside of warranty claims.

Return Process for Hardware:

• Contact our support team at info@remnow.co.in or call (091) 9994164140 to initiate a return.
• You may be required to return the hardware product in its original packaging with all accessories and documentation.
• Return shipping costs may be Your Responsibility (please specify conditions on your website).
• Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

3. IT Services

This section applies to all IT services, including but not limited to consulting, managed services, support services, custom development, and subscription-based services (e.g., SaaS, cloud services).

Consulting and Project-Based Services:

Eligibility for Refund:

• Non-Performance: If [Your Company Name] fails to deliver the agreed-upon services as outlined in the signed Service Level Agreement (SLA) or project contract.
• Gross Negligence or Misconduct: If there is clear evidence of gross negligence or willful misconduct by REMNOW Solutions in the delivery of services.
• Cancellation Before Commencement: A partial or full refund may be considered if you cancel the service before significant work has commenced, subject to any non-refundable deposits or cancellation fees outlined in your contract.

Non-Eligibility for Refund:

• You have changed your mind after the service period has begun or work has been substantially performed.
• The desired outcome was not achieved due to factors outside of [Your Company Name]'s control, provided the services were delivered as per the agreement.
• Disagreement with the service approach or methodology if it aligns with industry best practices and the agreed-upon scope.
• Hours already consumed or work already completed as per the agreed-upon milestones.

Service Level Agreements (SLAs):

Refund or credit terms for service interruptions or failure to meet SLA commitments will be governed by the specific terms outlined in your SLA.

Managed Services and Subscription-Based Services (e.g., SaaS, Cloud Services):

Eligibility for Refund:

• Service Unavailability: If the service is unavailable for a significant period, exceeding the uptime guarantee outlined in your SLA or service agreement, a pro-rata refund or service credit may be issued for the downtime.
• Billing Errors: If you have been incorrectly billed, we will issue a refund for the overcharged amount.

Non-Eligibility for Refund:

• Generally, fees for subscription services are non-refundable for the current billing cycle once the service has been accessed or used.
• You may cancel your subscription to avoid future charges as per the cancellation terms in your agreement. No refunds will be provided for partial subscription periods.
• Failure to cancel your subscription before the renewal date.

4. How to Request a Refund

To request a refund, please contact our customer support team within 7 days of your purchase or service issue:

• Email: info@remnow.co.in
• Phone: (091) 9994164140

Please include the following information in your refund request:

• Your Full Name
• Order Number or Invoice Number
• Product or Service Name
• Date of Purchase
• Reason for the Refund Request (please be as detailed as possible)
• Any supporting documentation (e.g., screenshots, error messages, photos for hardware)

5. Refund Processing

Once we receive your refund request, we will review it and notify you of our decision within 7 business days. If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 7 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

6. Non-Refundable Items and Services

The following items and services are generally non-refundable:

• Domain name registration fees.
• Third-party service fees or products purchased on your behalf.
• Consulting hours already utilized or services already rendered.
• Non-refundable deposits as specified in your service agreement.
• Products or services purchased during promotional or sale periods where explicitly stated as non-refundable.

7. Modifications to the Refund Policy

REMNOW Solutions reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. Your continued use of our products or services after any such changes constitutes your acceptance of the new Refund Policy.

8. Contact Information

If you have any questions about our Refund Policy, please contact us:

REMNOW Solutions
Plot no:6, Parktown, 6th street, P&T colony, Madurai, TamilNadu, India. PIN - 625017

Email: info@remnow.co.in
Phone: (091) 9994164140
Website: https://remnow.co.in/